Privacy Policy

Eco Tire FZC LLC ("EcoTire", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services. By using our website, you agree to the practices described in this policy.

1. Who We Are

Eco Tire FZC LLC is a Free Zone Company registered under Sharjah Publishing City Free Zone, License No. 4428850.01, with its head office at Business Centre, Sharjah Publishing City Free Zone, Sharjah, UAE.

2. Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, phone number, and delivery address when you place an order or register an account.
Payment Information: Payment details are processed securely through our payment providers. We do not store full card details on our servers.
Vehicle Information: Vehicle type and tyre specifications you provide when searching for products or booking fitting services.
Usage Data: Browser type, IP address, pages visited, and time spent on our website, collected through cookies and similar technologies.
Communications: Messages or enquiries you send us via contact forms, email, or phone.

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders and fitting appointments
Send order confirmations, invoices, and delivery updates
Respond to your enquiries and provide customer support
Improve our website, products, and services
Send promotional offers and updates, where you have opted in
Comply with our legal and regulatory obligations under UAE law

4. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. We may share your data only with:

Service Providers: Trusted partners who assist in operating our website, processing payments, or delivering orders — bound by confidentiality obligations.
Installation Partners: Tyre fitting workshops that need your details to complete your booking.
Legal Authorities: When required by law or in response to valid legal requests by UAE authorities.

5. Payment Data Security

All credit and debit card details and personally identifiable financial information will NOT be stored, sold, shared, rented, or leased to any third parties. Payment transactions are processed through secure, PCI-compliant payment gateways.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser at any time. Disabling cookies may affect some functionality of our website.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable UAE laws and regulations. When data is no longer needed, it is securely deleted or anonymised.

8. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data, subject to legal obligations
Opt out of marketing communications at any time

To exercise any of these rights, please contact us through our website.

9. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Eco Tire FZC LLC
Business Centre, Sharjah Publishing City Free Zone, Sharjah, UAE
License No.: 4428850.01